More About What We Do
Commonly Asked Questions
Do you treat horses that are not vaccinated against Hendra Virus?
We currently will see Vaccinated and Non-Vaccinated horses for routine and emergency services, however, in the event of a Non-Vaccinated horse presented to our veterinarians for illness we are obligated to perform exclusion testing in conjunction with implementing stringent quarantine measures whilst awaiting an exclusion test result. Personal Protective Equipment will be worn by the Veterinarian and Technicians directly involved in the treatment of patients. This is at the expense of the client.
Does your service only treat horses?
Our team of Veterinarians have a wealth of knowledge and experience in all areas of large animal medicine and surgery. We routinely see cattle, goats, sheep, alpacas, camels, donkeys and zoo animals. Whether it be trimming hooves on goats, scanning alpaca's for pregnancy or performing a caesarean on a cow we're the team to call for all species great and small.
Do I need to be home for you to treat my horses?
We completely understand how busy life gets, often our clients are busy working in the city or even abroad! This is why we happily offer routine and emergency services, even if you're unable to be there.
Our policy is transparency, if your horse requires a visit and you're unable to be there, we will send you photo and/or video updates of the appointment, we will email you a plan along with the clinical notes, we can arrange video consultation with you whilst onsite.
What are your payment options and policies?
For efficiency purposes it is strictly payment at the time of service, our team will always have a portable eftpos machine on hand for eftpos/credit card payments and BSB payments made at the time of property visits.
We do not offer accounts and we do not accept cheques or cash.
For those unexpected vet visits, we offer VetPAY. (By prior arrangement only)
Check your eligibility by clicking here http://www.vetpay.com.au/apply-for-vetpay/